Communication Skills for Leaders

Course Description:

Communication is a part of daily life, regardless of your occupation or status. This class is designed to help acquaint you with the art of communicating. You will learn to understand the importance of interpersonal skills in becoming a leader, be able to convey believability by keeping verbal, vocal, and visual communications consistent, practice the nine behavioral skills of interpersonal communication, and change your habits to improve interpersonal effectiveness. This content is essential whether you are currently in a leadership role or hope to be a leader in the future.

Course Content:

Part One: Keys to Effective Communication
  • The Significance of Believability
  • A Balanced Communication Model
  • The Communication Process
  • Verbal, Vocal, and Visual Cues to Believability
  • Consistency = Believability
  • Making the Emotional Connection
  • Comparing the First Brain to the New Brain
  • Believing What We Like
  • Communication Barriers
Part Two: Choosing Positive Communication Habits
  • Behavioral Skills for Interpersonal Effectiveness
  • Understanding Habitual Behaviors
  • Changing Your Habits
  • The Four Stages of Learning
  • The Four Stages of Speaking
Part Three: Developing Behavioral Skills
  • Skill #1: Eye Communication
  • Skill #2: Gestures and Facial Expressions
  • Skill #3: Voice and Vocal Variety
  • Skill #4: Language, Non-words, and Pauses
  • Skill #5: Listener Involvement
  • Skill #6: The Natural Self