Giving and Receiving Performance Feedback

Course Description:

Feedback is essential for employee growth and improvement within an organization. However, most feedback is seen negatively as it is often only provided as a form of correction. This course is designed to help workplace leaders learn how to feedback in an encouraging manner so that it is effective and has a positive impact on the recipient.

Course Content:

Part One: Defining Feedback
  • What is Feedback?
  • Why is Feedback Essential?
  • Different Types of Feedback
Part Two: Speaking Clearly
  • Getting People to Hear What You Are Saying
  • Using the Right Words
  • Techniques on Staying Neutral
Part Three: Communication Strategies
  • Questioning Techniques
  • Probing Tools
  • Managing Non-Verbal Messages
Part Four: Characteristics of Effective Feedback
  • Six Characteristics of Effective Feedback
  • Monitoring Delegation
Part Five: Offering Feedback
  • The Ingredients of Good Feedback
  • Framework for Formal and Informal Feedback Discussions
Part Six: Receiving Feedback Graciously
  • Setting an Example
  • Receiving Feedback in a Gracious Manner